Frequently asked questions
Answers to the most common questions about VAVEL Premium. Can't find yours? Write to us.
General
It is VAVEL's platform for paid communities: journalists, analysts and creators open their own private club, set the subscription price and share with their members content they don't publish in the open.
Browse communities, pick the one you like and join with the monthly or annual plan its creator sets. Once you pay you get straight into the wall, courses, live-session calendar and the rest of the community.
It depends on each community: some creators offer free trial days and others do not. You will see it on the community page before paying. Signing up and browsing communities is free.
Subscription and payments
Each creator sets their own price, with a monthly subscription, an annual one or both, and you see it before joining. Browse communities to compare prices.
Yes. You can cancel at any time and the subscription will not renew; you keep access until the end of the period you have already paid for. To cancel, use the link in your Stripe receipt or write to [email protected].
By credit or debit card. Payments are processed by Stripe, the secure payment processor VAVEL uses.
No. Subscriptions are non-refundable; you can cancel whenever you want and it will not renew.
Content
Each creator decides. A community can have a wall with posts, photos, videos and documents; courses organised into programmes, modules and episodes; live sessions and events in the calendar; exclusive experiences, a member leaderboard and messages.
Yes. premium.vavel.com works in your phone or tablet browser with all its sections.
Account
Tap "Log in" and then "Sign up". You can register with your email, Google or Apple. It is the same account as the rest of VAVEL.
On the login screen, tap "Forgot your password?". If the email does not arrive, write to [email protected].
Yes. Payments are processed by Stripe and VAVEL does not store your card details. The Privacy Policy explains how we handle your data.
For creators
Tap "Create my community", fill in the name, description, cover and what is included, and set the price. A good description and an intro video help people find it.
Creating it is free. VAVEL bills your members’ subscriptions through Stripe and you keep 70% of every payment.
Yes. You choose the price of the monthly subscription, the annual one or both, and you can offer free trial days.